Analytics FAQ

Seek answers to commonly asked ION Analytics Questions.

Why are my scheduled exports not working?

• The most common reason your scheduled exports are not working is that the last ION environment you logged into was your "Sandbox" environment. Doing so has marked your user credentials as "Sandbox" and thus production"Production" exports can not be performed against those credentials.

• While the First Resonance team is investigating ways to have this behavior fixed, the solution right now is to make sure that they last environment you log into is your "Production" environment before you expect any exports to occur.

How do I control read vs. write access within ION Analytics?

• See the manual page here. To manage read or write access in ION Analytics, choose a permission set from ION’s Settings menu. These permission sets can be assigned to roles (e.g., engineer) so that the correct permissions are automatically applied when roles are granted during onboarding.