Notifications

Notifications notify users and teams of status changes, approval requests, comments, mentions, and assignments across the platform via in-app notifications and emails!

At the moment, team based notifications only apply to run step sign offs, issue assignments, and issue approvals. team notifications will be rolled out to the rest of the platform over time.

Subscriptions

Users that are subscribed to objects (i.e. issues, procedures, etc.) will receive future notifications for that object that are detailed below. Creating an object or assigning a user to that object automatically subscribes that user to that object. In addition, users can be manually subscribed and unsubscribed as seen below.

Subscribe and Unsubscribe to Receive Notifications Related to that Object

Notification Types

Platform Wide:

These are notifications that are triggered throughout the application.

• Comment: Indicates someone has commented on an object a user is subscribed to.

• Mention: The user is @ mentioned in a comment

Issues:

Issue notifications are sent to any issue subscribers. If the issue is related to a run, then all subscribers of that run will automatically be subscribed to the issue.

• Issue Created: Indicates that an issue has been created.

• Issue Status Change: Indicates that an issue has changed status.

Certain issue notifications are only sent to the assignee and not to all issue subscribers. Those notifications are listed below.

• Issue Assigned: Indicates that a user has been assigned to an issue.

• Issue Approval Request: Indicates to a user that they have been requested to review an issue.

Part Kits:

Part kit notifications are sent to any part kit subscribers.

• Part Kit Status Changed: Indicates that a part kit has changed statuses.

Certain part kit notifications are only sent to the assignee and not to all issue subscribers. Those notifications are listed below.

• Part Kit Assigned: Indicates that a user has been assigned to a part kit.

Procedures:

Procedure notifications are sent out to any procedure subscribers and all requested procedure reviewers.

• Procedure Status Changed: Indicates that a procedure has changed status, except for when the status is changed to released.

• Procedure Released: Indicates that a procedure has been released.

• Review: Indicates that someone has left an approval, denial, or a comment review.

Certain procedure notifications are only sent out the assignee and not to all procedure subscribers. Those notifications are listed below.

• Review Request: Indicates to a user that they have been requested to review a procedure.

Runs:

Run notifications are sent out to any users who subscribe to the run.

• Comment: Indicates that a user has created a comment.

• Run Step Change: Indicates that a step within a run has changed status.

Certain run notifications are only sent out the assignee and not to all run subscribers. Those notifications are listed below.

• Run Assigned: Indicates that a user has been assigned to a run.

• Run Step Assigned: Indicates that a user has been assigned to a run step.

• Sign Off: Indicates that a user has been requested to sign off a run step field.

Purchases:

• Purchase Assigned: Indicates that a user has been assigned to a run.

Custom Notifications:

If you are interested in creating custom notifications on certain events you can configure them through the API here: Notifications. Contact your system administrator or customer success representative if you need assistance.