Tickets Portal

How to access your company's ticket portal and view the status of bugs you've reported in ION.

• How to create a bug ticket or chat with the ION Support Team:

  • On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

  

• Type in the details of the issue and press send.

The bug ticket is automatically created!

• To see what tickets are currently in work, that have been reported by your company’s team: https://support.firstresonance.io/

• Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

• Use the code you received by email and click continue

You'll be directed to a page where you can see all conversations started by ION users at your company

• Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!