# Tickets Portal

* How to create a bug ticket or chat with the ION Support Team:

  * On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

  <figure><img src="/files/BLw99tuVK9G8YyCEoZ4V" alt=""><figcaption></figcaption></figure>

* Type in the details of the issue and press send.

The bug ticket is automatically created!

* To see what tickets are currently in work, that have been reported by your company’s team: <https://support.firstresonance.io/>
* Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

<figure><img src="/files/QwuvDRtOVLXBE2cpyWPF" alt=""><figcaption></figcaption></figure>

* Use the code you received by email and click continue

<figure><img src="/files/VqTjVeDZ8QSFDmNSDgJI" alt=""><figcaption></figcaption></figure>

You'll be directed to a page where you can see all conversations started by ION users at your company

* Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://manual.firstresonance.io/tickets-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.