# Tickets Portal

* How to create a bug ticket or chat with the ION Support Team:

  * On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

  <figure><img src="https://3615148728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LkRqYp6lJhwxjYdzYG8%2Fuploads%2FAdlJ3h4jUEURPkwsp1xo%2Fimage.png?alt=media&#x26;token=8c1bdf20-695e-4bf6-88d7-616bae21f5c9" alt=""><figcaption></figcaption></figure>

* Type in the details of the issue and press send.

The bug ticket is automatically created!

* To see what tickets are currently in work, that have been reported by your company’s team: <https://support.firstresonance.io/>
* Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

<figure><img src="https://3615148728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LkRqYp6lJhwxjYdzYG8%2Fuploads%2F6Al2ajY1gFgmK3dRPkAe%2Fimage.png?alt=media&#x26;token=b5dee19c-c8af-47c7-aad8-c959d56f518d" alt=""><figcaption></figcaption></figure>

* Use the code you received by email and click continue

<figure><img src="https://3615148728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LkRqYp6lJhwxjYdzYG8%2Fuploads%2FryyZgZccN7kuyLVATdlZ%2Fimage.png?alt=media&#x26;token=eac9afe0-7a66-440c-b4ba-586683f56335" alt=""><figcaption></figcaption></figure>

You'll be directed to a page where you can see all conversations started by ION users at your company

* Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!