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Backups and Security FAQ

  • First Resonance performs daily backups that are retained for a 25 day period. This is reserved for emergencies and allows us to revert the entire database to an earlier date.
  • We use Amazon's Key Management Service (KMS) to hold encryption keys for data. AWS KMS is designed so that no one can retrieve your plaintext keys. Only authorized users and services within AWS can use the keys to perform cryptographic operations.
  • If you're on the GovCloud version of ION and traveling internationally, you can still access ION outside the US if you use VPN.