SLAs

Our analytics system replicates your ION data to a secure data warehouse environment so that you can create complex queries and aggregations that are commonly required for making custom reports and dashboards. This data environment is designed for these type of workloads. All changes within ION are replicated into the analytics environment, and we provide several tiers for tables within ION:

1. Base tables that are generated from the raw replicated data.

2. Enriched tables and data products which involve transformations of the data in order to provide aggregated and joined data.

The replication process will inherently have some delay between when a change is made between ION and when a change is reflected in analytics. ION analytics provides the following SLAs for getting your data within analytics:

1. Base table delay (the delay from capturing the raw changes from ION):

   1. We guarantee that the P99 base table delay will be within 5 minutes;

2. Enriched and data product delay (the delay from applying transformations to produce these tables):

   1. We guarantee that the P99 enriched and data product delay will be within 30 minutes.

Data Integrity

Due to the nature of distributed systems, there is a non-zero probability that we may miss an update in replication process. We have incorporated checks within the system to detect missed updates, and make any necessary repairs by refreshing the state of your data.